Cypress Veterinary Clinic

Pharmacy Protocol

Learn more about our pharmacy protocol below.

Pharmacy Protocol

Benefits of Our Pharmacy
Flexibility – By filling your pet’s medications in our pharmacy, we maintain a record of your refills, and we can be more assured your pet is getting the medication on schedule as needed. This can allow us to be more flexible on the exam and testing requirements. When you refill your pet’s medications at a retail pharmacy, we have no record of the frequency of refills.

True Convenience – No need to spend time waiting for your pet’s prescription while you shop or to send a written prescription to an online pharmacy to wait days for the medications to arrive. Just call ahead or e-mail us your refill request with 24 hours’ notice. It will be waiting for you

Knowledge – Our veterinarians and staff are trained and knowledgeable about the proper use, safety, and benefits of any given veterinary pharmaceutical – including extra-label use, which is routine in veterinary medicine. Pharmacists and pharmacy technicians are not as well trained in veterinary pharmaceuticals and can usually only explain the label claims of any given product. We keep only pet-safe medications in our pharmacy. We have seen retail pharmacies substitute medications that contain dangerous ingredients, like xylitol, that has caused pet illness. They just did not understand the difference between people and pets enough to realize they were giving a toxic substitution to the pet owner.

Shop local – By purchasing your pet’s preventive and chronic medications from our pharmacy, you will be providing revenue to help support the maintenance of our facility and equipment that allows us to provide excellent care. In addition, your purchases help provide for the salaries of the dedicated staff of Cypress Veterinary Clinic that truly care and know your pet. You and your pet are more than a transaction to us. We truly care about you and your pet’s health, unlike the retail pharmacies where you are just another transaction. With us, you are doing business with neighbors and friends, not a distant corporate office.

Product Guaranties – We stand behind our products, and guarantees offered by manufacturers are often only good if the medication is purchased through a veterinary pharmacy. Generic heartworm medication available at retail pharmacies may not have a treatment guarantee in the event your pet contracts heartworm while using the product.

Outside and Online Pharmacies
Due to a multitude of issues, we do not respond to faxed or E-mailed requests from outside pharmacies. By authorizing a solicited prescription request, it can introduce many different liabilities to our practice in the event the online pharmacy provides the wrong medication or instructions for use. Also, it is impossible for us to identify if the request is truly coming from the pet owner listed. By using our online pharmacy we can control the dosages, instructions, and authenticity of the product. In addition, the sheer volume of requests from outside pharmacies can become overwhelming, taking excessive amounts of staff time to process and verify. Cypress Veterinary Clinic, when requested by our clients for approved products, will provide a written prescription, to be used for outside or online pharmacies (ex Chewy, 1-800-Petmeds). Only one copy of the prescription will be provided to you, to then send to the pharmacy of your choice by their preferred methods.  We will not communicate with outside pharmacies by phone, email, or fax. We simply do not have the staffing to manage the constant interruptions that online pharmacies place on veterinary practices. We encourage our clients to order their pet’s online products from our secure online store (Click here to visit). We ensure that the pricing is competitive with the popular online pharmacies. Using CVC’s online pharmacy helps streamline your pet’s care, keeps their medical records accurate, provides free shipping with auto ships or >$49, applies instant rebates and other promotions, and by using CVC’s online pharmacy you are supporting a small local business. We appreciate your support and understanding

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